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Case Study 1: Placing an Experienced Fire Alarm Engineer in London

Client Overview

Industry: Fire Safety & Security
Location: London, United Kingdom
Position: Fire Alarm Service Engineer
Employment Type: Permanent

Candidate Profile

Experience Level: 3 years in fire alarm engineering

Technical Expertise:

  • Conventional fire alarm systems
  • Addressable fire alarm systems
  • Service, maintenance, and commissioning
  • System troubleshooting and repair

The Challenge

Our client, a well-established fire safety company in London, required a qualified service engineer to manage their growing portfolio of conventional and addressable fire alarm systems. They needed someone with practical hands-on experience who could work independently across multiple sites while maintaining high service standards.

The position demanded:

  • Proven experience with both conventional and addressable systems
  • Strong technical knowledge and problem-solving abilities
  • Excellent client-facing skills
  • Ability to respond to emergency callouts
  • Relevant industry certifications

FSR Global's Approach

Recruitment Consultant: Dale

Strategy:

  1. Detailed Requirements Gathering – Worked closely with the client to understand their specific technical requirements and company culture
  2. Targeted Candidate Search – Identified candidates with the right balance of technical expertise and customer service skills
  3. Thorough Screening – Assessed technical competencies, certifications, and career motivations
  4. Transparent Communication – Maintained regular contact throughout the process, responding promptly to questions and concerns

The Process

Initial Consultation: Dale quickly identified a strong candidate match whose experience aligned perfectly with the client’s requirements in conventional and addressable fire alarm systems.

Candidate Support: Throughout the recruitment journey, Dale provided:

  • Clear, timely communication at every stage
  • Detailed information about the role and company
  • Interview preparation and guidance
  • Quick responses to all queries
  • Regular updates on application progress

 

Interview Coordination: Dale efficiently managed the interview process, ensuring both parties were well-prepared and informed.

Offer Management: Facilitated smooth negotiations and ensured all questions were addressed promptly.

The Outcome

Successful Placement: The candidate was successfully placed in the role and has integrated well into the client’s team.

Candidate Satisfaction: The engineer expressed high satisfaction with the recruitment experience, specifically highlighting:

  • Dale’s helpfulness throughout the process
  • Rapid response times to questions
  • Professional and supportive approach
  • Overall positive experience with FSR Global

Client Satisfaction: The client gained a competent, experienced service engineer who could immediately contribute to their operations without extensive training.

Candidate Testimonial

“I was happy working with Dale. He was very helpful and replied quickly to all my questions during the process of securing my role. I can definitely recommend FS recruitment.”

Key Success Factors

  1. Responsive Communication – Quick turnaround on queries built trust and kept momentum
  2. Industry Expertise – Understanding of fire alarm systems and technical requirements
  3. Candidate Care – Supportive approach that put the candidate at ease
  4. Efficient Process – Streamlined recruitment timeline minimised disruption
  5. Quality Matching – Right technical skills paired with the right opportunity

Conclusion

This placement demonstrates FSR Global’s commitment to delivering excellent service to both clients and candidates. By combining technical industry knowledge with responsive, personalised support, we successfully matched an experienced fire alarm engineer with a quality opportunity in London. The positive feedback reflects our dedication to making the recruitment process smooth, transparent, and ultimately successful for all parties involved.
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